Protect Your Email

    Email Incident Response


    What is Email Incident Response?

    Mimecast Email Incident Response lowers the dwell time of cybersecurity threats and reduces the burden of threat response and remediation on your Security Operations Center (SOC). User-reported threats are routed to Mimecast’s SOC where they are automatically analyzed, triaged, and prioritized for expert analyst classification and remediation.


    Leverage Mimecast intelligence to focus on high-priority alerts.

    Learn more about the features Mimecast provides to bolster your organization's security posture.

    Reduce your SOC’s workload

    Free them up to focus on investigating high priority alerts and meeting MTTD/MTTR goals.

    Accelerate response & remediation

    Prevent an attacker gaining a foothold, enabling them to cover their tracks and progress the attack over a prolonged period.

    Automatically remediate threats

    Report forensic information back to your security team for further investigation, if needed.


    Accelerate email incident response and reduce the burden on your SOC by routing user-reported threats directly to Mimecast.

    Email threats continue to increase in volume and sophistication, but thanks to security awareness training and technologies that reinforce the human firewall, users are empowered to report email threats. Yet, the skills gap has caused security teams to be overworked, and they experience alert fatigue.

    Email Incident Response removes the burden of analyzing user-reported emails that are typically benign. AI-powered automation tools analyze, triage, and prioritize potential threats, and email meta data is enriched by intelligence from the Mime|OS platform. This enables Mimecast’s expert analysts to rapidly classify threats and remediate all instances across your business, helping you meet your MTTD and MTTR goals.

    Positive user communications encourage continued reporting without burdening the SOC, and security teams are empowered with forensic information that allows them to continue internal investigation if necessary.


    Email Incident Response FAQs

    What are the features of Email Incident Response?

    Email Incident Response can lower the dwell time of cybersecurity threats with rapid investigation, response and remediation by Mimecast’s expert email security analysts.

    Effective communications engage users and inform your analysts: Communications are built into each stage of the incident investigation workflow to ensure users are positively encouraged to report suspicious emails. Your security and IT teams are also part of the workflow communications and receive valuable forensic information when an incident is closed, to help with any further internal investigation.

    The Email Incident Response dashboard highlights user reporting accuracy, users that clicked suspicious links and threat types, which enable you to adjust your security program and processes to help maintain the best possible security posture.

    What are the benefits of Email Incident Response?

    Security operations centers (SOCs) are often overworked, and experience alert fatigue. As a result, enterprises are failing to analyze all reported emails, since emails reported as suspicious by users can take twice as long for an analyst to review. By routing emails to Mimecast’s SOC, the burden of analysis is removed from your analysts.

    Email Incident Response also helps to overcome the challenge of finding skilled cybersecurity professionals; it can relieve the pressure on the SOC to maintain staff morale and help retain current staff. It removes the requirement for costly tools to triage user reported emails without adding yet another console and additional processes to an overburdened SOC.

    How is Email Incident Response improved by artificial intelligence?

    Mimecast threat intelligence is crowdsourced from a broad base of data and years of experience in cybersecurity. When an email is reported suspicious, it is first inspected using the latest threat intelligence, which is used to enrich the email metadata along with contextual information, such as the user’s past reporting accuracy. Emails ready for analysis are automatically triaged and prioritized, enabling Mimecast’s expert analysts to rapidly classify threats and remediate all instances across your business. These classification decisions are used to strengthen future decisions and classifications with machine learning, which in turn prevent the same threat from reaching other users.
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